Refund policy

Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges unless an item arrives damaged during shipping.

DAMAGED ITEMS

If your order arrives damaged, please contact us within 30 days of the purchase date. To be eligible for a replacement or refund. 

*Clear photos of the damaged item(s) and packaging must be provided. 

*Photos must be submitted within 30 days of purchase. 

*Damage must have occurred during shipping (not from use or normal wear).

Once your claim is reviewed and approved, we will offer a replacement or refund, depending on availability.

Non-Returnable Items 

The following items are not eligible for return or refund:

*Used or partially used products

*Items damaged due to misuse, improper storage, or normal wear

*Orders with no photo documentation provided within the required timeframe

How to Submit a Claim

Please email us with:

*Your order number

*A brief description of the issue

*Photos of the damaged item(s) and shipping box

We will review your request and respond as quickly as possible.

Additional Notes

*We are not responsible for delays or damage caused by the shipping carrier beyond documented shipping damage.

*Refunds (if approved) will be issued to the original form of payment.

Thank you for supporting our small, handmade business. We truly appreciate your understanding and support.